Recently you requested personal assistance from our on-line supportMr Hoban, I see how it is - First off, you're extending the olive branch - apologizing for the late reply. Thank you, I do appreciate the explanation, even though the timing is questionable and I think it was my blog that initiated the response. But I accept your apology nonetheless. In addition, I see you are letting me know that this particular issue is not the MTA's fault, so my apologies to you in that regard.
center. Below is a summary of your request and our response.
Subject
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Digital Overhead Clocks
Discussion Thread
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Response (Thomas Huber) - 02/04/2010 09:23 AM
February 4, 2010
Re: EM #091204-000087
Dear Ms.(Bitch Cakes):
This is in response to your e-mail correspondence of December 4th. You reported that 3 of the 4 clocks on the 7 platform near the elevator at Grand Central Station are out of order and the one that does work was never changed from daylight savings time.
Please accept our apology for this late response. A lack of compatible software and hardware prevented us from responding in a timelier manner.
The clocks are maintained by an outside company, CBS Outdoor. A request has been submitted to them for servicing repairs.
We take the concerns of our customers very seriously, and thank you for taking the time to bring this matter to our attention.
Sincerely,
John P. Hoban
Line General Manager
7 Line
However, that being said, this matter - which I realize is quite trivial - is still not settled. I will continue to keep an eye on the clock situation on the 7 Train platform. I want to see how long it takes the outside company to address the 3 digital overhead displays that are not working at all.
In fact, what I didn't realize at the time I wrote to you is that they have not been working for longer than I realized. I first noticed and photographed them over a year ago!
I took this photo on January 14, 2009:
and on January 16, 2009:
and on January 23, 2009:
and on February 18, 2009:

Since I tend to be in a rush when I'm on the 7 platform, I didn't photograph the clocks with any regularity, but I did make a note of it every night when I walked in that direction. Here it is, last week, February 3, 2010 (Interestingly enough, it's a different one that works now! The one in the rear, on the left!):

.. 3 of the 4 displays are still not operational. Of course, now that the outside company has been notified, I will be extra vigilant in monitoring them. And if and when they ever do get fixed, I will photograph them for the blog. But until then, I'd like to say thank you to Mr Hoban for the response. Even if it took my bitchy blog to get it.










































































